Privacy Policy

This Privacy Policy explains how Akwadia ("Akwadia", "we", "us") collects, uses, and protects personal information when you use the Akwadia platform at https://akwad-ia.com and its academy storefronts.

Akwadia is a multi-tenant software platform on which independent teaching businesses ("academies") operate their own branded online schools. For your account and platform-level activity, Akwadia is the data controller. For content, grades, and communications inside a specific academy, that academy is an independent controller and its own terms also apply.

Information we collect

• Account information — your name, email address, and (optionally) phone number, password (stored only as a salted hash), and your chosen interface language.
• Profile information — any biography, avatar, or details you or your academy add to your profile.
• Learning and activity data — course enrolments, lesson progress, assignment and exam submissions, certificates, community posts, and messages you send through the platform.
• Payment-related information — your internal wallet balance and an immutable ledger of wallet top-ups, purchases, and refunds. Card and wallet top-up payments are processed by our third-party payment provider; we receive a confirmation and a transaction reference, not your full card number.
• Device and technical information — IP address, browser type, device and operating-system information, and pages accessed, recorded in server logs for security and troubleshooting.
• Cookies and local storage — we use browser local storage and strictly-necessary cookies to keep you signed in, remember your language, and operate the app. We do not use third-party advertising or cross-site tracking cookies.
• Support communications — the content of enquiries you send us and our replies.

How we use information

We do not sell your personal information, and we do not use it for third-party advertising.

• To operate the platform — authenticate you, deliver courses and live classes, record progress, issue certificates, and run the wallet and checkout.
• To process payments, prevent fraud and abuse, and keep accurate financial records.
• To communicate with you about your account, purchases, security, and service changes, and to respond to support requests.
• To maintain the security, integrity, and reliability of the service and to comply with applicable legal obligations.

How information is shared

• With the academy you enrol in or interact with — your name, enrolment, progress, submissions, and messages are visible to that academy's owner, teachers, and assistants for teaching purposes.
• With service providers who process data on our behalf under contract — cloud hosting and media storage, email delivery, and payment processing. They may act on our instructions only.
• When required by law, legal process, or to protect the rights, property, or safety of {$c['name']}, our users, or the public.
• In connection with a business transfer (such as a merger or acquisition), subject to this policy.

Payment providers

Wallet top-ups and card payments are handled by a third-party payment provider. Your payment is processed on their systems under their own terms and privacy policy; {$c['name']} stores only the resulting transaction reference, amount, status, and timestamp needed to credit your wallet and keep our ledger accurate.

Data retention

We keep account and learning data for as long as your account is active. Financial and transaction records are retained for the period required for accounting, tax, and dispute-resolution purposes. When data is no longer needed, we delete or anonymise it.

Your rights

• You can access and update most account and profile information directly in your account settings.
• You can request a copy of your personal data, correction of inaccurate data, or deletion of your account and associated personal data by contacting us.
• Deleting your account does not remove records we are legally required to retain (for example, financial ledger entries), which are kept in restricted form.
• For data held by an academy about your activity inside that academy, please also contact the academy directly.

Students and younger learners

The platform is provided to teaching businesses. Where an academy enrols learners who are minors, the academy is responsible for obtaining any parental or guardian consent required by local law, and a parent or guardian is responsible for that learner's use of the account. You must provide accurate information when registering and must be permitted to enter into these terms.

Security

Traffic between your browser and the platform is transmitted over encrypted connections (HTTPS/TLS). Passwords are stored only as salted hashes, access to production data is restricted, and financial operations are recorded in an immutable double-entry ledger. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes to this policy

We may update this policy from time to time. The "last updated" date below reflects the current version, and material changes will be communicated through the platform where appropriate.

Contact us

You can reach us through the Contact page on our website. See the Contact page for full details.