Service Delivery Policy

Akwadia is a digital education platform. It does not sell, ship, or deliver any physical products. This page describes how digital services are delivered and activated, which is the equivalent of a shipping policy for a physical store.

Digital delivery — no shipping

Everything you purchase on the platform is a digital service: course access, live-class seats, certificates, and wallet balance. There is no postage, courier, delivery address, or delivery fee.

Course and content activation

Access to the purchased course or content is activated immediately once payment is confirmed. Nothing is physically shipped.

• When you enrol in a course (paid from wallet, free, or by voucher), it appears in "My Courses" immediately and you can start learning right away.
• Live-class seats are reserved immediately; the class itself becomes available at its scheduled date and time.
• Certificates are generated on demand once you meet the course completion criteria.

Wallet top-up processing

• A wallet top-up is credited to your balance as soon as the payment provider confirms the payment — normally within a few minutes.
• If your bank or the payment provider holds a transaction for review, crediting can take longer; the funds are added automatically once confirmation is received.
• If a payment is confirmed by the provider but not reflected in your wallet, contact support with the transaction reference and it will be reconciled.

Payment confirmation

Access and wallet credit depend on a successful payment confirmation from the payment provider. A pending or failed payment does not activate access. You will see the order or top-up status in your account.

Access duration

Unless a specific course states a limited access period, an enrolment you hold remains available in your account for as long as the course is published on the platform and your account is in good standing.

Service availability

The platform is provided on a 24/7 basis subject to maintenance windows and events outside our control. Live classes run according to the schedule set by the academy.

Contact

If a purchase has not activated as described above, you can reach us by email at [email protected], by phone at 01027028332.