Terms & Conditions

These Terms & Conditions govern your access to and use of the Akwadia platform at https://akwad-ia.com, operated by Akwadia. By creating an account, purchasing, or otherwise using the platform, you agree to these terms.

1. Acceptance of terms

If you do not agree with these terms, do not use the platform. If you use the platform on behalf of an organisation, you confirm you are authorised to bind that organisation.

2. Account registration

• You must provide accurate, current information and keep it up to date.
• You are responsible for keeping your credentials secure and for all activity under your account.
• One person holds one account; sharing accounts or credentials is not permitted.
• You must have the legal capacity to enter into these terms.

3. The platform and the academy relationship

Akwadia provides the technology on which independent academies operate their own online schools. When you enrol in or buy from an academy, you also deal with that academy. The academy is responsible for its course content, teaching, schedules, and academic decisions; Akwadia is responsible for operating the platform, the wallet, and checkout.

4. Course and service access

• Access to a purchased course or live class is personal to you and non-transferable.
• Course availability, structure, and schedules are set by the academy and may change.
• Access continues while the course is published and your account is in good standing, unless a limited access period is stated for that course.

5. Payments, wallet and pricing

• All amounts are in Egyptian Pounds (EGP) and are processed through your Akwadia wallet.
• You top up the wallet through a third-party payment provider and the wallet balance is then used to purchase courses and live classes.
• Prices, discounts, and any applicable taxes are shown before you confirm a purchase.
• You authorise us to debit your wallet for purchases you make and for corrections of proven errors.

6. Subscriptions

Where an academy or the platform offers a recurring plan, its billing period, renewal, and cancellation terms are presented at sign-up. You can cancel future renewals; cancellation stops further charges and does not by itself refund the current period.

7. Refunds

Refunds are governed by the Refund & Exchange Policy, which forms part of these terms.

8. Intellectual property

• The Akwadia platform, its software, design, and trademarks are owned by Akwadia or its licensors.
• Course content is owned by the academy or teacher that publishes it, or their licensors.
• You receive a limited, personal, non-exclusive, non-transferable licence to access purchased content for your own learning. You may not copy, redistribute, resell, publicly perform, or create derivative works from it.
• Content you submit (posts, assignments) remains yours; you grant the platform and the relevant academy the licence needed to host, display, and operate the service.

9. Acceptable use

• Do not break the law, infringe others' rights, or upload malicious code.
• Do not attempt to gain unauthorised access, disrupt the service, scrape at scale, or circumvent access controls or payment.
• Do not share, leak, or resell paid course materials.
• Do not harass other users or post unlawful, hateful, or misleading content.

10. Suspension and termination

We may suspend or terminate an account that breaches these terms, poses a security or legal risk, or engages in fraud or abuse. You may close your account at any time. Some records are retained as described in the Privacy Policy.

11. Service availability and "as is"

The platform is provided "as is" and "as available". We work to keep it reliable but do not warrant uninterrupted or error-free operation, and features may change.

12. Limitation of liability

To the maximum extent permitted by law, the platform operator is not liable for indirect, incidental, or consequential losses. Nothing in these terms limits liability that cannot be limited by law, and any mandatory consumer rights you have are unaffected.

13. Third-party services

The platform relies on third-party providers for hosting, media delivery, email, and payment processing. Their terms apply to the parts of the service they provide.

14. Changes to these terms

We may update these terms. The "last updated" date below reflects the current version, and continued use after a change means you accept the updated terms.

15. Governing law

These terms are governed by the law of the place in which the platform operator is established. Any dispute is subject to the competent courts of that place, without prejudice to any mandatory consumer-protection rights you have where you live.

16. Contact

You can reach us by email at [email protected], by phone at 01027028332. See the Contact page for full details.